Quality

Introduction

Introduction

This application will allow you to manage quality. You can create quality processes with different control points and then schedule quality controls on your products and services. The application allows you to follow the progress of your quality controls, step by step. You have the possibility to create quality alerts as soon as a problem is detected, either during an inspection or by a customer feedback. This allows you to keep a history of each quality alert and you can accurately track the resolution of problems, as well as the corrective and preventive actions that have been implemented.

  • Keywords :

    • Quality processes: a quality process is linked to a product/service and consists of different control points. It will be necessary to go through each checkpoint to complete the process.

    • Control points: Control points are the different steps in a quality process.

    • Quality controls: a quality control is linked to a quality process. The different control points to be followed during the control will be generated according to the chosen process.

    • Quality alert: a quality alert must be created as soon as a quality problem is detected.

  • Quality controls: Menu to manage quality controls:

    • Quality processes: Allows you to create quality processes.

    • Quality controls: Allows you to create quality controls.

    • Control points: Displays the different control points in progress.

  • Quality alerts: Allows you to create quality alerts.

  • Calendar:

    • Alert calendars: Calendar displaying quality alerts.

    • Quality inspection schedule: Calendar displaying quality inspections.

  • Reports: Quality Dashboard: Displays reports from the Quality application.

  • Configurations: Quality teams: Allows you to create quality teams / Root causes: Allows you to create problem origins / Tags : Allows you to create labels to categorize quality alerts / Control point type: Allows you to create control point types

Quality processes

Create a quality team

Quality > Configuration > Quality teams

You must create at least one team to be able to create controls, processes and quality alerts. You can give it a name, add a visual and assign authorized roles. Finally, select members for him.

Create an inspection point type

You must create control point types (example: offices) in the configurations of the Quality module. You can then assign a type to each control point you create in a process.

Create a quality process

Quality > Quality controls > Quality processes

A quality process will allow you to program quality controls from a model that will include the defined control points.

Assign a label to your process (example: visit of the premises). Then create new control points: The fields "Precision on the spot" (example: office 231) and "Type" (which you select from the types you created upstream) are mandatory to create a control point. You must then add measurement points (example: ceiling, electrical outlets…​) to which you must assign a name. Determine for each point whether it is a rating to be given (stars to be ticked) or whether it is only a notion of compliance. You can also add a description. After the inspection points, you can create optional inspection points on the same template as the previous ones. Then create corrective actions (e. g. cleaning the floor, changing a plug…​) that will allow you to repair the identified malfunctions.

Quality controls

Quality > Quality controls > Quality controls

Create a quality control

A quality control is a dated examination, which uses a quality process.

Assign a name to the control and select the project concerned. You can select the person in charge and the team in charge of this control. Specify start, end and end dates. Then select a process that will be your backdrop. Your quality control will include all the points defined in the process. You must then plan it, it is ready to be launched.

Perform quality control

You can complete your quality control from your computer or from the application on your mobile.

From your computer, you can complete your quality control by following the notes you took during the actual control. From the mobile application, you can complete your control as it unfolds, if you are in motion (for a visit to premises, for example) by noting and selecting the necessary corrective measures.

Signing of quality controls

At the end of a quality control, from the mobile application, the customer and the operator in charge of the control can sign the control sheet.

Once the control is complete, you can print the control sheet by clicking on the "Tools" button, provided you have selected printing parameters that you have previously configured in the company’s application configurations.

Use the mobile application

The mobile application therefore allows you to complete the control as it unfolds. The information entered in the application will immediately be transferred to your online instance.

Monitor the progress of a quality control process

All current inspections are visible from the "Quality inspections" menu or from the Calendar/Quality inspection schedule menu. You will find the different control points to be performed directly. These can also be viewed from the "Control Points" submenu. Each inspection point has a status. When quality control starts, the inspection points are in the "To Do" status. The quality teams must then indicate on each control point whether it is a success or a failure by clicking on the corresponding buttons and noting any observations. Then they go to the next checkpoint. Once all the inspection points have been passed, you can indicate that the quality inspection is complete by clicking on the "Finish" button.

Quality alerts

Create a quality alert

Quality > Quality alerts

You must indicate a quality team, a person in charge and the origin of the problem. The "Priority" field is used to indicate whether the alert concerns a problem that requires urgent resolution or not. You also have the option of setting a maximum due date to resolve the problem. The first "Description" field is used to describe the problem encountered that requires an alert to be created. The second field "Corrective actions" will describe the corrective actions taken to solve the problem. The third field "Preventive actions" allows you to indicate preventive actions to prevent a new problem of this type. Once your alert has been created, you must confirm it. The next status allows you to propose a corrective action. Once the problem has been solved, you can click on the "Solve" button to indicate that a solution has been successfully implemented and tested.

You also have the ability to create labels directly from a quality alert or from configurations. This can allow you to categorize alerts and then find them more easily.
An alert can be associated with a product and a charging station.

Configuration You can create new problem origins from the configuration submenu.