Gong
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Gong

With Gong modules in {{Make}}, you can watch, create, retrieve, and list calls, add call media, and report events of a custom action, content share, and content view.

To get started with Gong, create an account at gong.io.

[Note] Note

Refer to the Gong API documentation for the list of available endpoints.
Connect Gong to {{Make}}

You can establish a connection to {{Make}} using either the Gong OAuth option (with or without OAuth client credentials) or the Gong Basic option (manually retrieving your credentials).

[Note] Note

You must have Technical Administrator permissions in Gong to retrieve the Gong Basic connection Access Keys and Access Key Secrets.
Create a Gong OAuth Connection

To create a Gong OAuth connection:

  1. Log in to your {{Make}} account, add a Gong module to your scenario, and click Create a connection.

  2. Choose Gong in the Connection type dropdown.

  3. Optional: In the Connection name field, enter a name for the connection.

  4. Optional: Click the Show advanced settings toggle, enter your custom app Client ID and Client Secret credentials, or add additional Scopes for making custom requests.

    Follow these steps to create a custom app and credentials:

    1. Log in to your Gong developer account and go to the Integrations page.

    2. Follow Step 1: Initial setup in Gong & get OAuth keys in Gong's Create an App for Gong documentation.

    3. Use the following redirect URI: https://www.integromat.com/oauth/cb/gong.

  5. Click Save.

  6. Click Allow in the access window.

You have successfully established the connection. You can now begin editing your scenario and adding more Gong modules. If your connection requires reauthorization at any point, follow the connection renewal steps here.

[Note] Note

If you receive an error in the module that you do not have permissions to use a specific scope in your app, for example api:worksapces:read, return to your Gong Integrations page, click Edit next to your custom app, and add the noted scope to the Required authorization scopes.
Create a Gong Basic Connection

You must have Technical Administrator permissions in Gong to create Access Keys and Access Key Secrets.

To create a Gong basic connection:

  1. Log in to your {{Make}} account, add a Gong module to your scenario, and click Create a connection.

  2. Choose Gong Basic in the Connection type dropdown.

  3. Optional: In the Connection name field, enter a name for the connection.

  4. In the Access Key and Access Key Secret fields, paste your credentials.

    Follow these steps to create the credentials if you are a Gong Technical Administrator:

    1. Log in to your Gong account and go to the Gong API page.

    2. Click Create.

    3. Copy the Access Key and Access Key Secret to a safe place. You will not be able to view the Access Key Secret again once you leave this page.

  5. Click Save.

    You have successfully established the connection. You can now begin editing your scenario and adding more Gong modules. If your connection requires reauthorization at any point, follow the connection renewal steps here.

Build Gong Scenarios

After connecting the app, you can perform the following actions:

Calls

  • Watch New Calls

  • Create a Call

  • Add a Call Media

  • Get a Call

  • List Calls

Reports

  • Report Events of a Custom Action

  • Report Events of a Content Share

  • Report Events of a Content View

Other

  • Make an API Call

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