The ServiceNow modules allow you to monitor, search, retrieve, create, update, or delete records and create or assign tickets to your ServiceNow account.
![[Note]](../css/image/note.png)
To get started with ServiceNow, create an account by contacting the sales team at servicenow.com.
For a list of endpoints, refer to the ServiceNow API documentation.
To connect the ServiceNow app with Celonis EMS:
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Log in to your ServiceNow account.
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Click Profile > Change User Role. Select Admin and click Change User Role.
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Click Manage instance password.
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Copy the details Instance name, Instance URL, Username, and Password to a safe place.
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Log in to your {{Make}} and add a module from the ServiceNow into a {{Make}} scenario.
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Click Add next to the Connection field.
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In the Connection name field, enter a name for the connection.
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In the Sub-domain field, enter the sub-domain from the instance URL copied in Step 4. For example, if the URL is
sampleinstance.service-now.com, entersampleinstancein the Sub-domain field without the trailing dot. Do not include the top-level domain (.com) or the second-level domain (.service-now). -
In the Username and Password fields, enter the details copied in Step 4 and click Save.
You have successfully connected the ServiceNow app with {{Make}} and can now build scenarios.
After connecting the app, you can perform the following actions:
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Watch Records
Triggers when a record is created or updated.
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Search Records
Searches for records by a filter parameter.
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Get a Record
Gets a specified record.
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Create a Record
Creates a new record.
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Update a Record
Updates an existing record.
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Delete a Record
Deletes a record.
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Create an Incident
Creates a new incident.
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Assign a Ticket
Assigns an incident ticket.
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Make an API Call
Performs an arbitrary authorized API call.