Helpdesk
Introduction
With the Helpdesk module, you can:
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View tickets for yourself and your team;
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Edit and create tickets.
From the Helpdesk menu, check out the following menus:
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My tickets;
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My team tickets;
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Create a ticket.
Tickets
In the Tickets menu, you can search for a ticket using:
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The reference;
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The status;
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The type.
You will also find a list of existing tickets.
On a ticket's page:
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Check the ticket status (Scheduled / In progress / Resolved) and the urgency level (Low / Normal / High).
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A percentage bar shows you the progress of the task.
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Edit ticket information: click on the pencil icon at the bottom right to edit the ticket.
When creating a ticket:
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Subject: enter the subject.
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Progress: indicate the progress of the task.
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Project: select a project.
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Customer: select a customer.
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Customer contact: select the customer contact.
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Type: select the type.
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Priority: indicate the priority.
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Start date / end date / deadline: enter the dates.
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Duration: enter the duration.
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Assigned to: assign the ticket to a user.
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User in charge: select the user in charge.
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Description: add a description.
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Create: click on the “Create” button to create the ticket.