Landbot

Landbot
Prev	Communication	Next

The Landbot modules allow you to monitor events, send texts, image, location, retrieve channels, tickets, customers and also create tickets, or custom fields in your Landbot account.

Getting Started with Landbot

Prerequisites

A Landbot account

In order to use Landbot with {{Make}}, it is necessary to have a Landbot account. If you do not have one, you can create a Landbot account at landbot.io.

	Note
	The module dialog fields that are displayed in bold (in the {{Make}} scenario, not in this documentation article) are mandatory!

Connecting Landbot to {{Make}}

To connect your Landbot account to {{Make}} you need to obtain the token from your Landbot account.

1. Log in to your Landbot account.

2. Click on your profile icon in the bottom-left corner and select the Account option from the menu.

3. Copy the provided API token.

4. Go to {{Make}} and open the Landbot module's Create a connection dialog.

5. Enter the API token you have copied in step 3 to the respective field and click the Continue button to establish the connection.

Triggers

Watch Events

Triggers when an event occurs.

	Note
	The webhook functionality is available only for Professional or Business plans.

Actions

Get a Channel

Returns details of the specified channel.

Connection	Establish a connection to your Landbot account.
Channel ID	Map or select the ID of the channel you want to get details about.

Create a Ticket

Creates a ticket.

Connection	Establish a connection to your Landbot account.
Customer ID	Enter (map) the ID of the customer you want to create a ticket for.
Description	Enter the description of the ticket.
Status	Select the ticket status.
Tags	Enter tags you want to add to the ticket.

Send a Text

Sends a chat message to the customer.

Connection	Establish a connection to your Landbot account.
Customer ID	Enter (map) the ID of the customer you want to send the message to.
Text	Enter the text content of the message.

Send an Image

Sends an image to the chat with the customer.

Connection	Establish a connection to your Landbot account.
Customer ID	Enter (map) the ID of the customer you want to send the image to.
URL	Enter the URL of the image.
Caption	Enter the image title.

Send a Location

Sends a link with the specified location to the customer.

Connection	Establish a connection to your Landbot account.
Customer ID	Enter (map) the ID of the customer you want to send the location to.
Latitude	Enter the location Latitude.
Longitude	Enter the location Longitude.

Update a Custom Field

Updates a specified field.

Connection	Establish a connection to your Landbot account.
Customer ID	Enter (map) the ID of the customer you want to update the field for.
Field	Select the field you want to update.
Type	Select the type of the field.
Value	Enter the desired value to the field.

Get a Customer

Retrieves customer details.

Connection	Establish a connection to your Landbot account.
Customer ID	Enter (map) the ID of the customer you want to retrieve details about.

Assign a Customer to the Bot

Assigns a customer to the specified bot.

Connection	Establish a connection to your Landbot account.
Customer ID	Enter (map) the ID of the customer you want to assign to the bot.
Bot ID	Enter (map) the ID of the bot that will be assigned to the customer.

Assign a Customer to the Agent

Connection	Establish a connection to your Landbot account.
Customer ID	Enter (map) the ID of the customer you want to assign to the bot.
Bot ID	Enter (map) the ID of the bot that will be assigned to the customer.

Add Custom Field

Adds a field to the customer's profile.

Connection	Establish a connection to your Landbot account.
Customer ID	Enter (map) the ID of the customer you want to add the custom field to.
Field name	Enter the name for the new field.
Type	Select the type of the field.
Value	Enter the custom field value.

Make an API Call

Allows you to perform a custom API call.

Connection

Establish a connection to your Landbot account.

URL

Enter a path relative to https://api.landbot.io/v1/. E.g. tickets

	Note
	For the list of available endpoints, refer to the Landbot API Documentation.

Method

Select the HTTP method you want to use:

GET to retrieve information for an entry.

POST to create a new entry.

PUT to update/replace an existing entry.

PATCH to make a partial entry update.

DELETE to delete an entry.

Headers

Enter the desired request headers. You don't have to add authorization headers; we already did that for you.

Query String

Enter the request query string.

Body

Enter the body content for your API call.

Example of Use - List Tickets

The following API call returns a list of all tickets in your Landbot account:

Matches of the search can be found in the module's Output under Bundle > Body > tickets. In our example, 18 tickets were returned:

Update a Ticket

Updates an existing ticket.

Connection	Establish a connection to your Landbot account.
Ticket ID	Enter (map) the ID of the ticket you want to update.
Description	Select the field you want to update.
Status	Set the status of the ticket after the update.
Tags	Add tags to the ticket. You can enter more comma-separated tags.

Get a Ticket

Retrieves ticket details.

Connection	Establish a connection to your Landbot account.
Ticket ID	Enter (map) the ID of the ticket you want to retrieve details about.

Searches

List Tickets

Returns all tickets.

Connection	Establish a connection to your Landbot account.
Limit	Enter the maximum number of tickets {{Make}} will return during one execution cycle.

List Customers

Returns all customers.

Connection	Establish a connection to your Landbot account.
Limit	Enter the maximum number of customers {{Make}} will return during one execution cycle.

Prev	Up	Next
Kixie	Home	LINE