The LiveChat modules allow you to watch the incoming chat, deactivated chat, users added, removed, tagged, and untagged thread chats, chat users, and thread tags from your LiveChat account.
Prerequisites
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A LiveChat account - create an account at accounts.livechat.com/.
The module dialog fields that are displayed in bold (in the {{Make}} scenario, not in this documentation article) are mandatory!
To connect your LiveChat account to {{Make}} you need to obtain the Client ID and Client Secret from your LiveChat account and insert it in the Create a connection dialog in the {{Make}} module.
1. Log in to your LiveChat account.
2. Go to https://developers.livechat.com/ and log in with your LiveChat credentials.
3. Click Go to Apps.
4. Click Create new app.
5. In the App Name field, enter a name for the app and click Continue.
6. In the App, click Manage > Authorization.
7. Copy the Client ID and Client Secret to a safe place.
8. Log in to your {{Make}} account, add a module from the LiveChat app into an {{Make}} scenario.
9. Click Add next to the Connection field.
10. In the Connection name field, enter a name for the connection.
11. In the Client ID and Client Secret field, enter the details copied in step 7 and click Continue.
The connection has been established.
{{Make}} automatically creates a webhook in LiveChat once you add an instant trigger to your scenario.
Triggers when a chat is coming with a new thread.
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Webhook |
Enter a name for the webhook. |
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Connection |
Triggers when a chat is deactivated by closing the currently open thread.
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Webhook |
Enter a name for the webhook. |
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Connection |
{{Make}} automatically creates a webhook in LiveChat once you add an instant trigger to your scenario.
Triggers when a user (customer or agent) is added to a chat.
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Webhook |
Enter a name for the webhook. |
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Connection |
Triggers when a user (customer or agent) is removed from a chat.
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Webhook |
Enter a name for the webhook. |
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Connection |
Performs an arbitrary authorized API call.
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Connection |
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URL |
Enter a path relative to For the list of available endpoints, refer to the LiveChat API Documentation. |
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Method |
Select the HTTP method you want to use: GET to retrieve information for an entry. POST to create a new entry. PUT to update/replace an existing entry. PATCH to make a partial entry update. DELETE to delete an entry. |
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Headers |
Enter the desired request headers. You don't have to add authorization headers; we already did that for you. |
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Query String |
Enter the request query string. |
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Body |
Enter the body content for your API call. |
The following API call returns all the webhooks from your LiveChat account:
URL: /v3.3/configurations/action/list_webhooks
Method: POST
Body: {"owner_client_id": "<client_id>"}
Matches of the search can be found in the module's Output under Bundle > Body. In our example, 12 webhooks were returned:
