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Version: 8.2

Credit note

Introduction​

A credit note is a way of returning a sum to a customer following an invoice.

This action can come from various sources:

  • The customer returns all goods or a part of it (the goods have been delivered and invoiced).

  • Following a problem, a commercial gesture is granted to the customer.

The credit note can be created in 3 contexts:

  • In the Goods Return Note;

  • In the sales invoice;

  • In the credit note itself.

Direct credit note​

In the case of a direct credit note, there is no link between a previous invoice and the credit note that has been created.

How to generate a credit note :

Access: Invoicing → Customer credit notes (or Supplier credit notes)

  1. The invoice must be entered manually by entering a partner and a credit note line.

  2. Validate and ventilate the credit note.

Credit note on an invoice​

The invoice from which you are going to generate the credit note may or may not be balanced (fully paid, unpaid or partially paid).

How to generate a credit note on an invoice :

  1. Open a customer invoice or a supplier invoice

  2. In the Accounting tab, click on the “Generate credit note” button.

  3. The credit note is created. A new tab will open. You can now modify the credit note lines:

  • You can modify the quantity, if the credit note only concerns a part of the delivery;

  • You can change the price if the credit note is about a discrepancy;

  • You can change the quantity and the price if the credit note concerns both.

  1. You can also replace the credit note lines with a new line (example: Trade discount due to late delivery).

  2. You can then validate and break down (ventilate) the credit note.

info

As the credit note was generated from the invoice, the link will be established directly. This means that the outstanding amounts on the credit note and the invoice are automatically updated.

Credit note on a return slip​

Access : Stock management → Customer deliveries

How to create a credit note on a return slip :

  1. Generate reversion: from a customer delivery or supplier receipt, click on the “Generate reversion” button.

  2. The returns slip is generated and opened in a new tab. You can modify the lines and quantities.

  3. Plan / Realize: click on Plan, then on Realize. The goods movement is carried out.

  4. Generate a credit note: You can then click on the “Generate a credit note” button.

  5. The credit note is created and displayed in a new tab. It can be modified before validation.